Coronavirus BANDAI SPIRITS Customer Service (Gunpla, Gundam Toys, etc.) NEW info (English language)

BANDAI SPIRITSお客様窓口(ガンプラ、ガンダムトイ他)、電話受付休止のお知らせ
English info

From April 13, 2020 (Monday) to May 6, 2020 (Wednesday), telephone reception at the BANDAI SPIRITS customer service window (Gunpla, Gundam Toys, etc.) will be suspended.


BANDAI SPIRITS Customer Service Telephone reception suspension


In response to the government’s declaration of emergency following the recent spread of the new coronavirus infection, the health and safety aspects of staff

We will stop accepting calls over the phone and only accept emails.

Period: From April 13, 2020 (Monday) to May 6, 2020 (Wednesday)

Depending on the situation, you may have time to respond to e-mails or extend the suspension of telephone reception.

We apologize for any inconvenience and inconvenience to our customers, but we appreciate your understanding.