Coronavirus BANDAI SPIRITS Customer Service update eng info

BANDAI SPIRITS Customer Service (Gunpla, Gundam Toys, etc.) Notice of extension of telephone reception period

Due to the extension of the government’s emergency declaration for the spread of new coronavirus infectious diseases, the deadline for telephone reception at the BANDAI SPIRITS customer service has been postponed until May 31, 2020 (Sun).

In response to the government’s emergency declaration accompanying the spread of new coronavirus infectious disease this time, considering the health and safety aspects of the staff engaged, we closed the reception on the phone and only accepted mail.

We have decided to extend the telephone reception suspension period to the following period.

After extension: From Monday, April 13, 2020 to Sunday, May 31, 2020

Before extension: Monday, April 13, 2020 to Wednesday, May 6, 2020

Depending on the situation, it may take some time to reply to the e-mail and the phone call suspension period may be extended again.

We sincerely apologize for the inconvenience and inconvenience caused to you, but we ask for your understanding.